Resume

Work
Experience

Jan 2023 - Present

Led the end-to-end UX design of IBM's secured private connectivity product, fostering collaboration between cross-functional teams (product, engineering, marketing) to ensure seamless integration. Anticipated to support 2+ enterprise clients post-launch in 2024.
Spearheaded the revamp of IBM Security Groups, a critical virtual firewall feature, optimizing access control efficiency enhancing security for IBM cloud offerings.

Jan 2022 - Jan 2023

Designed the information architecture for a high-profile software-defined storage product, streamlining data management for key clients like Caixa Bank and BNPP. Efforts resulted in a 50% increase in data retrieval efficiency and contributed to significant growth in client satisfaction.
Collaborated with cross-functional teams to develop IBM Cloud's Data Engine, a central service for managing petabytes of data in large-scale environments. Delivered prototypes that accelerated the product timeline by 60%.

Jan 2021 - Jan 2022

Directed UX research and design for key IBM services (Event Streams, SQL Query, Cloud Object Storage), improving service integration and boosting data flow efficiency by 80%, leading to 50% growth in client usage.
Implemented a phased migration strategy for IBM Compose databases, reducing client downtime by 70% and successfully migrating 4databases to IBM Cloud, driving 100% retention.

Jul 2020 - Aug 2020

Designed a streamlined administrative portal for ZipLunch, enabling restaurant owners to manage orders and access new markets, resulting in a 85% increase in operational efficiency.
Conducted comprehensive usability testing, achieving 85% user approval and 90% confidence, guiding the product's successful deployment.

2014 - 2018

B.S. in Business Finance, Minor in International Business

2020 - 2020

UX/UI Design program designed to learn the research, client management, technical, and practical skills necessary to launch a

successful career as a UX/UI designer

Design: Data-driven design, UX/UI optimization, rapid prototyping, A/B testing, usability testing, user research
Collaboration: Cross-functional team leadership, stakeholder management, product strategy
Tools: Figma, Sketch, InVision, Adobe XD, Axure
Programming: Python, SQL, JavaScript